About Samanaga
About Samanaga
Blog Article
In today's digital landscape, distant access remedies have become an indispensable Instrument for companies of all measurements. ISL On the net stands as a powerful and flexible System that allows seamless remote connectivity, making it possible for buyers to accessibility and Management desktops and ...
“Deploying an staff services administration way of thinking, coupled with the business-wide services desk System that supports it – like Samanage -- may also help boost employee efficiency and greater join employees for their clients. We've been enthusiastic about the chance to bring our items along with the reach and power of SolarWinds to permit IT businesses in providers of all measurements to realize far better company results.”
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him a couple of queries that we hope reveal a tiny bit more details on Samanage as a software program and its part in supporting your operate.
“With reporting, measurability, and insights from Samanage, It's armed with the data to showcase the true value of IT to organizational leaders.”
SolarWinds (NYSE:SWI), a leading company of effective and affordable IT administration application, these days declared that it has signed an settlement to accumulate Samanage, a extremely reviewed and really rated IT provider desk solution enterprise located in Cary, NC. In the last seven years, Samanage has constructed a powerful, effectively-revered merchandise guided by a buyer-centricity that aligns properly with SolarWinds’ mission and determination towards the technologies professional Group.
This push release is made up of forward-searching statements regarding SolarWinds’ present-day anticipations. These ahead-hunting statements contain, with out limitation, references to SolarWinds’ expectations concerning the timing in the closing on the transaction as well as the addition from the Samanage products into your SolarWinds IT Operations Management portfolio, the growth with the ITSM industry and its ability to cross provide the Samanage merchandise. These statements are certainly not guarantees of upcoming functionality and therefore are issue to specified pitfalls, uncertainties and assumptions which can be difficult to predict.
This gives organizations A lot agility to scale their aid infrastructure as small business expands or contracts. The seller supplies a quotation depending on the number of guidance agents and asset equipment. Irrespective of whether you may have 5 or five hundred agents, your pricing system may be tailored to match your IT operational scale.
We also discovered that numerous substantial-degree IT professionals like Samanage’s asset monitoring functions. “It’s straightforward to deploy it via GPO,” admitted Harvey, a system analyst from a substantial business.
By way of example, a missed weekly anti-virus upkeep sends off a warning, while a skipped quarterly job alerts us that a critical endeavor has long been missed and might open our databases to feasible hacks. Other notable options of Samanage SLA are:
Just one even pointed out that it labored with a variety of professional Unix implementations and in some cases FreeBSD. Those that were being Doing work in departments which are transitioning towards open-supply remedies seem to praise the software package one of the most. A couple of people also appreciated the help for equipment jogging iOS and Android, given that they labored in departments that mixed classic desktop operating programs with cell ones. Maybe the most typical criticism came from professionals who felt which the software program was bloated. Giving all of these capabilities is an excellent way to create a System that can do practically just about anything a assist desk may possibly require it to, but this also has captivated criticism from individuals that feel that it just does an excessive amount. Some buyers complain about efficiency troubles associated with this. Far more popular complaints concentrate on The problem of knowledge overload. Thinking about all Those people possibilities is usually off-Placing for many users. However, Samanage is a superb alternative for people who want to combine a number of enable desk functions into one compact software program application. Much larger companies that try to cut back on the sheer variety of methods they've deployed inside their IT Office would do perfectly to Examine the System, as check here would choose more compact operations which have been managing issues relevant to ticket visibility.
“From the Samanage Group, cellphone phone calls, Are living chat and social media, Samanage group members are actually only a click on absent to reply questions and accept comments.”
Additionally, the CEO stated their Option allows businesses eliminate clunky platforms that aren't scalable. And in many cases given that the system is upgraded, Gordon stated: “Samanage updates the application with minimal to no interruption of company, providing customers Using the quickest time for you to worth as well as a new pathway to the future of IT.”
An intuitive function that we mentioned is the fact instead of clicking a ‘Resolve’ button to shut a ticket–the standard in ticketing applications–you alter the ticket position to ‘Solve’. Far more cumbersome, We all know, nonetheless it’s a precaution to ensure the ticket has become double checked.
Samanage provides a comprehensive suite of capabilities and modules made to streamline IT assistance management procedures. Here are some of The crucial element components:
Inside of a make a difference of months, we had been able to streamline our assistance requests and shipping and delivery flows by furnishing All people–the big manager to assistance brokers to rank and file across departments–larger visibility of their requests. Also, an agent can rapidly elevate a ticket simply by clicking the “+” button on the interface.